How to Contact PA Unemployment Office

During the application time for jobless benefits, you may need to make contact with your local office quite a few times. This can be in response to a request for extra paperwork, as you have a simple question or because you have not been obtaining the promised benefits.

Watch this video which has vital information on contacting PA unemployment office –

What method of contact is better depends mostly on your reason for contacting it.

Unemployment compensation (UC) services are offered by telephone through local call centers and online. You may call the Unemployment compensation service center at 888-313-7284. A listing of local phone numbers, mailing addresses and fax numbers for the UC service centers is obtainable on the state map of services near you.

Select any county from the record and scroll down to: UC Benefit Services.

Be all set for long waits as lots of people attempt to do the same thing that you are. Remain patient and you will get through to someone who can assist you. Even if it’s annoying to wait so long, be polite to the person you get connected to and you will get a lot more assistance than if you are rude.

Whenever you call the PA unemployment phone number, ensure you have Social Security number, dates of employment and a paper to take down relevant notes.

UC Service Centers

In case you have filed an application for UC benefits within the last year, and have a specific question about your claim or your eligibility, call the UC service center.

Local and Toll-Free Service Center Phone Numbers:

UC Service Center Statewide Toll-Free Number 888-313-7284
TTY Services for Deaf andHard-of-Hearing Toll-Free 888-334-4046
Videophone Service for ASL Users-Wednesdays, noon-4 p.m. 717-704-8474
Allentown 610-821-6735
Altoona 814-941-6801
Duquesne 412-267-1315
Erie 814-871-4311
Indiana 724-599-1250
Lancaster 717-299-7711
Scranton 570-565-3048

Every UC service center is open from 8:a.m to 4 p.m. Monday through Friday. Mondays are usually a heavy call day. Individuals who wish to apply or claim UC benefits are encourages filing online or calling the UC service center later in the day and later in the week, preferably, when call volume is lighter.

In times of high call volume, a call back system may be in place. If you would like a return call, you must enter your Social Security number along with the telephone number where you can be reached. Calls are returned from 8 a.m. to 4 p.m. Monday through Friday. The UC service center telephone system uses line blocking or caller ID block.

Callers who have unidentified call rejection activated on their telephone must disable this service to get calls from the UC service center.

By making a choice on the area map, you can obtain a list of these offices and other services available in your area.

If you have not filed an application for UC benefits within the past year, and have common questions about UC or questions about your UC-1099G (Statement for Recipients of PA UC Payments) provided for income tax purposes, call 717-783-3140 to (TTY for deaf or hard of hearing at 800-577-7216) the service center Monday through Friday 8:00 a.m. to 4 p.m.

Pennsylvania Teleclaims-PAT Directory

Pennsylvania Teleclaims, or PAT, is an automatic self-service system employed by persons with access to a touch-tone telephone to

  • file biweekly UC claims
  • access specific benefit payment information
  • learn about the commonwealth’s UC program, without the involvement of an agent.

These services are accessible on Sunday from 6 a.m. to 11 p.m. and Monday through Friday from 6 a.m. to 9 p.m.

PAT Local and Toll-Free Numbers:

PAT Toll-free 888-255-4728
PAT Toll-free TTY 800-778-4728
Español- PAT 877-888-8104
Allentown 610-821-6659
Altoona 814-941-6849
Duquesne 412-267-1494
Erie 814-878-5700
Indiana 724-599-1004
Lancaster 717-299-7560
ScrantonScranton TTY 570-562-4800570-562-4871
HarrisburgHarrisburg en Espanol 717-231-4055717-231-405

169 thoughts on “How to Contact PA Unemployment Office”

  1. I work for a school during the school year and I have a seasonal part-time job in the summer months. I recently fractured my ankle and can’t work right now. Would I be able to apply for unemployment?

    1. My name is tamara l miller I cant get through through coumpter or phone for a week to reopen my clamed for dec 15th 2016 on

        1. When I call the service number, it just rings busy all day long. When I filed my biweekly claim on Christmas, I was never paid that week. I am afraid that I will not get my money this week. I am keeping my fingers crossed. Because at this point, unemployment owes me quite a bit of money.

          1. It looks like there was an issue with the phone lines during the last week of December 2016.

            I hope the issue is sorted now and you were able to contact the Unemployment Office.

        2. I was not able at all. I call all day from 8-4, over 300 times a day and cannot get through at any hour. I will try again this week.

          1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

            Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

        3. Hello,

          I also have a question. I filed my biweekly claim as per usual, however, I only received payment for one of the 2 weeks. I checked my balance and I have more than enough left that I did not run out of funds. The weeks that it skipped is the one ending on 12/24/2016. The odd part is that my other week was paid, but this one wasn’t. I have tried calling the 888 number over 1000 times, and all I get a busy signal. Any advice?

          1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

            Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone.

        4. I have been trying to contact unemployment since the first week of December 2016! It is now January 11,2017 and it is still a busy signal that comes over the phone when I call! This is ridiculous

          1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

            Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

        5. My husband has been trying all week from 8am to 4 pm to contact the office as he was not paid for his claim submitted on 1/9(via online) for week ending 12/31/16. He has been working for his employer for 28 years and every year at Christmas they shut down. The benefits are owed to him! He only had 16 hours the week ending 12/31/16 as they were paid holiday hours. He should have received a check for 24 hours. He already had his waiting week therefore he should have been paid by now. The phone rings busy every second of the day; how can that be possible? The website does not offer any information on why a claim was denied, why your benefits have been delayed. We also have not received any communication via postal service or email. They make it very difficult to receive benefits and extremely difficult to talk to a breathing person! It should not be this way as it is an office that should be serving the people of the Commonwealth! How very frustrating! Are the phones off the hook? I would be curios to see the number of calls the office actually answers in one day. Very curious to know how many telephones are actually utilized!

          1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

            Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

          2. I was hoping you would provide more options on how to contact the unemployment office, an office which primary function is to provide assistance to unemployed workers in the Commonwealth! I am no further ahead since I discovered this site. We are still waiting for payment. We are still frustrated! Our finances are still lacking! The UC office has been poorly managed for years and now it is worse than imaginably possible due to the layoff of 600 employees. Are those 600 employees receiving their benefits efficiently? I imagine they are!!! Your response did not validate the poor phone system. There is no possible way the phones are busy continously for 8 hours every working day!!! Perhaps an internal investigation needs to be performed. PA tax dollars would be well spent as this poorly managed office is affecting thousands of tax payers lives!

          3. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks. Please be patient or visit a local CareerLink Office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

      1. I’ve had the same problem only my case was opened Dec. 4 2016. It seems it is impossible to get a phone number for unemployment to ask a question.

        1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

          Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

          1. I don’t think so since the email address suggests that it is not a “Support Center”.

            If you’re lucky, they many forward your email to the appropriate department.

        2. Call this number (844) 587-1489 ext 8962 leave a message for a call back that’s how I got through good luck

      2. Hi I’m calling in regard to my bi weekly not being direct diposited into my bank account. On wed Jan 25th I went down town to the commons building to use the direct line because you can not get through. I waited two hrs long to get this resolved and I thought it was, but here I am again with another issue waiting to receive my benefits. My first week was my waiting week and was supposed to be getting one week of my benefits. I’m supposed to file my next biweekly on the 3rd of feb, tomorrow. Please get back to me asap, thank you.

        1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks. Please be patient or visit a local CareerLink Office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

          1. I reopened a claim and I have a copy of my confirmation page showing my benefits date as 2/12/17. When I check online, it doesn’t show my claim was processed, nor have I received paperwork… letter of determination, booklet, etc. I expect that I will receive the same “canned” response everyone else on this page got, but I have no other recourse. The phone line for Allentown is no longer in service, and the main cust support line is busy 24 hrs/day. Do you suggest I just got TO the Allentown office in person? please advise! Thank you very much.

          2. You might be aware of the current situation. Please visit the nearest CareerLink office and speak to a rep. Most of the offices are only contact centers. They do not allow in-person visits.

          3. I’ve been waiting all week for my money to be deposited into my debit card. I haven’t received my money yet and when I call about last payment issued it gives me the dates from my last claim. How can check to see when my money will be on my card? Or whether or not being put on. I’ve tried everything and can’t get an answer

          4. Please try and check the balance at a terminal such as an ATM to check if the payment was credited.

  2. I have not recieved any unemployment forms. When the forms were sent, there were 7 forms… Also, I need a letter for Welfare, stating how much I recieve weekly which is $117.00.

      1. I have applied for U C & have not heard anything. Can you please let me know if I am eligible?

        1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

          Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

      2. I found out within a week that I was eligible for unemployment. But I haven’t received any of my claims and I have received a phone call from the on a Friday. In the message it stated that I wouldn’t be able to call them back that day because they don’t except phone calls on Fridays. I have been calling for the past two hours and I have called over 800 times in that time frame. Every time it is a busy signal. It is BS that an American has to go through all of this and an immigrant gets EVERYTHING handed to them when they enter the country. I guess Obama really NEVER lowered the unemployment rate, he just let office close down and then the American people aren’t able to get through to the office so then they don’t receive unemployment. That is how it is lowered, not by creating more jobs.

        1. Unemployment compensation is completely determined at the state level. If you want to see changes in unemployment you need to learn how it even works.

  3. I am getting my unemployment through minnsota and i need my hours transfered over from you guys i worked 7weaks in pa in feb,march in 2011

  4. If you know someone who was not truthful on their ap for unemployement and should not be getting money from the state due to fraud who do you report this to. If you retired on your own and you are getting your pension can you really say you lost your job when you requeted to leave and get your retirement. They are over 65 and not looking for work and have no plans to go back to work. The have social security 401 K and pensions. They left on their own. Applied for unemployment and got approved. They lied on ap

  5. Hello,
    I worked for an employer all my life and have collected unemployment for a few weeks throughout my life.
    For the past 2 years almost I have been selfemployed and now I may have to file unemployment again for a short time till I find other work.
    My question is can I still file and get benefiets without any issues since I have not had an employer for almost 2 years?

    Thank you, Bryan

  6. I Kenneth M. Wells will be unemployment as of june 8 2012 but I work in New Jersey but live in Easton, PA. I need information about filing for umemployment claim and unemployment location center in Easton,Pa . The 220 Ferry Street is close. Thank you much

  7. I have not received a confirmation of my biweekly claim made on June 10, 2012. When I check on status, it shows only that my claim is under review. The last payment shown is May 29, 2012. I call the contact number and just get put on hold. I received a letter stating my claim was okay until 12-31-2012 and another stating I would be contacted to verify the process. I am still on hold since this morning. Can someone please help!!!!!

  8. I have been calling the 888-313-7284 number for 3 days, more than 20 calls made and it is always busy. Is there another way to contact my benefits manager????

    1. with his monthly chkecs?and WHAT happens at the end of his check spending unemployment extensions for all but the 99ers?dc logic might help on this one .dr baron

    2. Why is it so dam hard to get thru to unemployment office and Philadelphia

      1. I guess the phone lines have been busy for quite some time now.

        I hope you were able to get through now.

      2. 844) 587-1489 Call this number ext 8962 leave a message for a call back that’s how I got through good luck

  9. can I file for an unemployment or supplement for my status. My normal work week is 5 days. for couple months now, my work decrease down to 3 days then 1 days per week of the low demand. If I can qualify, where can I go to file?
    Hope to hear from you. Thank you for your help.

  10. I have been trying to contact the uc for weeks. I’ve called the 888 so many times and the line has been busy. I don’t have any income and can’t get in touch with these ppl. I just don’t know what to do next. I haven’t received anything about payment and I applied over a month ago. I just don’t understand

    1. ever since tom corbett became governor unemployment been screwd up,he maid them layoff people my unemployment been messed up for months

  11. is there a unemployment office close to wheeling wv that i can go to , to file unemployment? i have worked in pa the last year and half and probably done for the year. can’t figure out on line , would like to go to the nearest pa office thank you

  12. Hello i AM a unemployed and i AM calling from october 23 and i don’t. Have no information from your office i hope i can get something soon

  13. i need a unemployment lawyer does anybody have any ideas where to find one in allentown,they been taking out overpayments out of my checks for months now and there not telling me why i dont have no overpayments they tell me on the phone i dont have any overpayments but they keep taking my money im about to lose my house and they dont seem to care where do you turn

  14. I got my determination, but it is not correct all of wages have not been picked up my emp;oyer has more than one office and it is only showing what I made in one office I tried calling but I was not able to get through the line was busy all day. Could someone conyact me either by e-mail or phone 814-483-9165

  15. I was getting benefits up until the end of October but wasn’t offered any extension of any kind and I was wondering why that was? I still haven’t found a job and my bills are piling up. Need help.

  16. I have a family member who has been trying to get the unemployment benefits that he is still eligible for cancelled now (still eligble for approx another month of benefits per his case file). He no longer wants to collect and needs Medical assistance but has been denied due to these benefits. He recently received a letter from his doctor showing he is now ineligible to work for one year due to his mental condition. Do we supply this letter to have the unemployement termed, so we can get a letter from unemployement finally shwoing benefits termed to show Medicaid and SSI because they say they need that. We can not get through to anyone on the phone (constant busy). HELP!!!

  17. Need to know if my mother is receiving unemployement, her name is Cynthia Kelley, SS # 162-42-3239, she is in the hospital and trying to get her assists, my sister said she is receving unemployement. I need to verify this, if she is I will need a letter stating this and how much she receives a week. Please email with any questions, and I will get back to you.

    Respectfully,
    Lisa Lady
    Cynthia Kelley’s daughter

  18. Hello, my name is Michael. I have been working for the same company for three years with a six month break while i had went somewhere else to work. I returned under a different position but becasue the boss had run into a problem I did a favor and returned to my original position. Now almost two years later I am still stuck in the same place and am treated wrongfully and the environment of the company is stressful. Plus there are other happening that I feel give me a good reason to quit, but I am afraid that I will not be able to find employment right away. Will I be able to obtain unemployment if I quit and can provide a good reason to quit. Basically, there are things my boss does that I am sure the unemployment office would love to know with another one of the employees i work with.

  19. I got a call about needing information on my claim and to get ahold of her within 48 hrs, however she said her name is “Trina” and she gave me the toll free number but she didn’t give me her extension number to reach her directly. How would I go about finding this extension, I am not sure what to do and how to go about getting a hold of her. It was so busy today, maybe that meant that any worker can tell me the information they need but it was impossible to get through. Does anyone know of a worker extension list posted online? Any help would be greatly appreciated.. Thanks, Timothy

  20. I have been spending countless hours trying to speak with some one who is capable of answering more that one question. I filled for unemployment and becuase my job is too much for me to handle working up to 80plus hrs a week and up to 24hrs in one day. I thought I’d be able to handle it but now im stuck and was told to email the allentown unemployment office and headline ATTN: ABJ to tell them I want to added things to my reasoning for leaving my work. I been looking every where to find an email address and dont see anything and it takes almost 2hrs on hold to speak to someone with little info Im trying everything I can and it s extremly frustrating. is this someone who can at least give me the email address to allentown unemployment so I can email about the reasons why I cant do this job and need some time to get a new job or career

  21. Hi I had a stroke on 1/2/13 I have all my fuctions (motor skills, reading, writing. math, comprehension, computer etc.) But my speech is impaired. I was successfully a sales person with my company for 14 years, 99% of my job was speaking on the phone. It is improving but sllllooowww going. I can perform other jobs but not the job I was charge with. My employers said I am welcome back but when I can speak fluidly and take on my clients. Communication is hard. Am I eligible? When I fell if the application what do i put for reason . Leave of absence> Thank you so much

  22. I am trying to purchase a vehicle so I can go to work..my credit report is saying I owe money…i would like to set up some kind of payment plan to take care of this could you please get back to me so I can do this…5706176630….or by email…asap please!!!

  23. I am still waiting for my UC benefits to go into my checking account. I thought the money would arrive by now. Please contact me ASAP to let me know what is causing the delay.

  24. I worked for a company in 2010 and was arrested and sentence to 6-23 months in jail. Can i still file for unemployment till i find another job?

  25. I recently lost my job in March of this year due to illness and I filed for UC benefits, I received a packet in the mail and was told I was eligible, but I ended up losing the packet. I am due to start training for another job starting June 3rd. Am I still eligible to receive benefits even though I am not working yet? I am in a financial bind at the moment, and need a lot of help at the moment.

  26. I am attempting to contact the Duquesne office. I had been working at PNC Park earlier this year, and got laid off at the end of a great season. I got hired by Burger King store 17292, located at 920 Ohio River Boulevard, Avalon PA 15202. I called the Duquesne office after being hired. They said to call back after I started working. I have been working this week starting on Monday, November 18th, 2013. The office line is busy, but I wanted to call back as instructed, and report my new part-time employment before having to file my bi-weekly claim on this Sunday, November 24, 2013. How can I contact the office by email to reach them by 4PM, today , since offices are closed on Saturday?

  27. I would like the PA unemployment Federal ID number if anyone can tell me it please I would greatly appreciate it.

  28. Filed new claim. Received confirmation by e-mail and the packet of forms. File first claim July 6th. Get online and it says I have to wait till July 20th. What gives.

  29. THe company I’ve been working for more than 20 years slowed down. They put me down to “office manager” for a 3 day week instead of the 5 day week. I’ve been collecting UC for almost a year for those 2 days a week. The company just went out of business. Can I continue collecting for a 5 day week while hoping to find another job. I don’t know where there is an Unemployment office near where I live. 225 Valley Stream Lane, Chesterbrook, PA 19087

  30. I’ve been waiting on an answer from pa unemployment for two months ,and got no were fast no one person can answer anything so i closed the claim asked that my wages be sent to the state were I worked and now it’s been two weeks and three day and they refuse to forward my wages to that state something really needs to be done with this poor way of management …if I had done this it would ‘ve cost me my job or in my case out of pocket, I hate this state….

  31. Hello I filed my unemployment in new jersey I had spoke to someone that told me I owed you guys 260 dollars and that everything was being posses wanted to know if you rec your funds and what’s going on

  32. 7_22_2015 Calling 8883137284 at 9am going on 10am AND IT’S TELLING ME THE OFFICE IS CLOSED! • Calling 814871461, busy and then rings and then busy!???

  33. I need a email address for the unemployment compensation office so I can talk to someone in regards to a lien that has been put on my credit. Would like to get this taken care of.

  34. I filed my biweekly claim on sunday and was supposed to recieve my benefits today and it hasnt been deposited is there anyone i can reach today to figure out why i havent recieved anything

    1. You can call the claims center on the phone numbers provided for an update on the claim status.

  35. Called 1 (888) 313-7284 and (888) 313-7284 multiple times and am receiving a Verizon error message. Needs to be fixed!

    1. Please note this is a private forum. Phone lines may be temporarily down.You can try after sometime.

  36. Hello, I am receive a severance from my prior employer. I understand that my benefits are delayed until I make the threshold. For me it 12 ~12 weeks. I filed immediately and have received the eligibility and financial letters. What I do not see is how the severance payments affect eligibility requirements around job searches, etc, Some key question :
    1 -Must I file weekly/bi weekly for job search requirements, etc. (eligibility filing)
    2 – If I must file, what shall I file? Eligible for claim, ineligible (and obviously what selection…..I use “other last week”

    I really could use an answer on this as there are no clear instruction regarding this and the process.

    Bob

    1. I just cross-checked with the official website of PA Office of Unemployment Compensation. We’ve updated the phone number for Altoona. Please call 814-941-6801.

  37. I have checked my status of my claim and it says there is issues. I got a paper in the mail of what I’m suppose to get a certain amount and I am eligible for it. I’m not sure what to do. Who do I call.

    1. There will be phone numbers provided in the email or the letter. Please refer to the document for making a call.

      Alternatively, you can also consider visiting the nearest Unemployment Office in the vicinity for an update.

  38. I tried to file for a biweekly claim and it said that I have I have an active clan but it needs to be re-open I did that and received confirmation from the unemployment compensation office yet I can’t file for biweekly claims. Can you help me on this

    1. Please speak to the Claims Center to have the issue sorted.

      Since this is a private forum, we do not have access to your claim information.

  39. I tried to file a by weekly claim. But was informed that my claim was open but needed to be re-opened I did that and the 24th and tried to file a claim again did not happen I got confirmation that my claim was excepted but still cannot file for biweekly claim.

  40. I have been trying to reach some in the unemployment office for other a week. I see that i am eliable and money has been granted but i have not received any. This has been ongoing for 3 months. Is there another way to talk to someone?

  41. I have been trying to contact us office for 3 days to update partial unemployment. The contractor I worked for it is impossible to get thru. Its Wed. On the recording says closed but I was told one hour wate. I should have my money by now and am just giving them the I do they need. Help going to try to locate an office and go in person. Frustrating.

    1. I can understand your frustration. From the comments we’ve been receiving, it looks like there is an issue with the phone lines.

      Please keep trying to establish contact is all I can say.

  42. I am trying to SPEAK to someone from Pa. Unemployment about my situation. It involves paying back an overpayment amount. I am frustrated. (I sent a check in on Nov. 13th and it hasn’t been posted to this date. I receive payment warnings but have done everything I can do (I only owe approx. $130.00) I just want to get some kind of answer since I take my credit rating very seriously.

  43. I tried all last week to contact the unemployment office but the phone was constantly busy. I’ve been trying again today & have literally been on hold since 11AM. It is now 2:30PM.
    Does the Scranton office (Stauffer Industrial Park, Taylor) allow in person visits?
    What I need can not be accomplished online. Going on my 2nd week of trying to get through on the phone is ridiculous.

    1. I am not really sure if those offices entertain personal visits.

      Please see if you find phone numbers for these offices online to call and confirm.

  44. I have been trying all week to report earnings, Pugliano contractor 200 Sheena Dr. Pittsburgh pa. 240.00$ week ending 12/18/2016 Cynthia l Bigelow

    1. Please note this is a private forum. Please call the Unemployment Office on the phone numbers provided for further assistance.

  45. I have an issue with my TRA. I am going to school and receiving TRA and TAA. I haven’t received a payment and all I get is a busy signal when I call any office. been trying for the past week to contact these people. Is their a different way to get ahold of them ?

  46. I can’t get through to any of the phone numbers listed for Pennsylvania I need to apply for unemployment can someone please contact me.

    1. Please note this is a private forum.

      You can consider the option of visiting an Unemployment Office in the vicinity.

  47. I am registered for unemployment but when I try to claim my bi weekly I am told that i do have a claim but it is INACTIVE. I have tried to call the umeployment office and had no success. Please help me. What should i do?

    1. Your claim seems to be still “Under Process”.

      Please visit the official website to check if you can find a reason there after logging-in.

  48. Hi, my name is Susan L. Arcuri, and I’m contacting you wandering when I’m going to receive my 3 mailings from when I opened an initial claim on Dec. 19, 2016. I’m going to be calling PAT on 1/1/17, and I didn’t hear anything from your facility yet. And I was wandering how much I would be collecting for a week, can you e-mail me and let me know, and let me know what’s going on, because I cannot get through to calling your facility. Thank you very much and have a Happy Holiday…. Susan L. Arcuri

    1. Please note this is a private forum and we’re unable to communicate with the Unemployment Office.

      Call them during the off-peak hours or see if you can visit the nearest Unemployment Office.

  49. I filed my claim on December 15th, 2016 and have not received anything in the mail and everytime I call the call center number it rings two times and then goes busy. Could someone please contact me so I can get all the information I need to be able to file and give me an update on my claim.

    1. Please note this is a private forum and we do not have access to your claim information.

      I hope your issue is sorted now.

    1. Please try calling during non-peak hours such as noon. If you’re trying to check some information, you can also log-in online and check.

  50. I have been calling the toll free Unemployment number since Dec 27. the line is either busy or it will ring 3 times then is busy. I need to talk to someone ASAP.

  51. I live in Erie PA. I cannot get through to the service center. I have been trying for days at over 300 calls a day for it to only ring busy. It keeps saying my claim is processed, but I am not receiving my payments. There is no issue with my employer, as I am only on a month lay off. And we do not have a local office to go to.

    1. It looks like there was an issue with the phone lines during the last week of December 2016.

      I hope the issue is sorted now and you were able to contact the Unemployment Office.

  52. Since the dial back of state workers if any reach the ice service 800 number. There’s no local number,and I subservience my benefits this week. So how do you reach someone?

    1. It looks like there was an issue with the phone lines during the last week of December 2016.

      I hope the issue is sorted now and you were able to contact the Unemployment Office.

  53. I received my benefits two weeks ago, I called in for my next two weeks.The answers were saved,but I received no payment. There’s no local number,the 800 number is always busy,and if you do get through,you have to leave your info and wait for a call back. I need my check now not down the road. So how do I read B-) h someone?

    1. It looks like there was an issue with the phone lines during the last week of December 2016.

      I hope the issue is sorted now and you were able to contact the Unemployment Office.

  54. Hello, can I get any of my money sen to me on my issued card from state. I am paying back a over payment and don’t get any money, whats the point I don’t mind making payments to take all of my amount for benefits is crazy

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

      Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone.

  55. You never can get through by phone. The phone rings around 4 rings and then goes through to the busy signal. You can spend hours on the phone. I then went on line to re-open an existing claim, which I was not certain would work and guess what . It did not work. Now I lost the week that I wanted to file. Too late. Unemployment collecting is getting more and more difficult to do each year. So frustrated.

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

      Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone.

  56. I have been trying to call the uc center for the past 2 days and can not get through. It is always has a busy signal and I need to talk to someone before I loose my benefit.

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

      Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone.

  57. When I went to file my bi weekly claim it said I have an open claim but it is inactive and would not let me file. I tried to call the service center over 600 times today and could not even reach the automated system it was a busy signal for 8 straight hours. I also tried to call yesterday for countless hours and the same thing. It would be nice if I can get ahold of a human being so this issue can be resolved I count on this money to feed my family and it seems I can never get through.
    -Scott croghan 412 402 8477

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

      Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

  58. Can I file retroactively? I was unemployed for 7 months but not eligible for the first 6 months because I was receiving severance, which ended 11/21. I’ve been trying to file my claims from 11/24-12/16 but can’t online (says my claim is inactive although I tried twice to reactivate it online around 11/29 and 12/9 but apparently it didn’t work). 888-313 # has been perpetually busy and when I went to the Exton Career Link site they just gave me the same phone # to call so that was fruitless. Can I call the Lancaster # or do I have to deal with the county I live in?

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

      Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

  59. I have been wait to get paid for 3 or so weeks I have called the phone over 1000 times and only get a busy tone. I really want to know what is going on because I am getting worried I won’t get my money

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

      Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

  60. Last week, I sent an email asking for help with my pin so that I may file for my benefits. I received a reply back. But I am not able to get into that email. I would like someone to help me. I cannot get ahold of anyone on the phone. I have a gmail. account that you can contact me.

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks.

      Please be patient or visit a local CareerLink office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

  61. I NEED TO ORDER A PAYOFF FOR AN OUTSTANDING JUDGMENT FOR OVERPAYMENT OF UNEMPLOYMENT COMPENSATION. I AM WORKING ON THE SALE OF A PROPERTY AND WE NEED TO HAVE THIS IN TIME FOR SETTLEMENT. I LIKE THE THOUSANDS OF OTHERS HAVE CALLED NEARLY 100 TIMES SINCE FRIDAY AND IT IS CONTINUALLY BUSY, YET WHEN THE CLOCK STRIKES 3:00PM THE MESSAGE COMES ON. THERE MUST BE AN OFFICE WHO DEALS DIRECTLY WITH JUDGMENTS AND PAYOFFS … I’M TRYING TO GET MONEY FOR YOU, NOT FROM YOU!! I’M SURE YOU ARE A COMPUTER REPLYING WITH THE SAME ANSWER, BUT MAYBE A REAL PERSON CAN DIRECT ME ON HOW TO PROCEED.

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks. Please be patient or visit a local CareerLink Office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

  62. This is COMPLETELY REDICULAS THAT WE CAN NOT GET THROUGH OR CONNECTED TO ANYONE WHEN YOU PUT IN YOUR CLAIM AND 2 WEEKS LATER STILL HAS NOT BEEN POSTED. CALLING SOMEONE AND HITTING REDIAL OVER 200 TIMES IS COMPLETELY BULLSHIT!!! WHEN U CALL HIGHER UP THErE RESPONSE IS email them! WELL THEY DON’T EVEN ANSWER AN EMAIL!!!! News has been emailed and called. And state Rep like I was told to call has been called everything is closed now at 4pm more calls will be made tomorrow.

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks. Please be patient or visit a local CareerLink Office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

  63. My name is John and I have been trying to reach someone for 2 weeks now. I need help, I have 2 claims open, because I can’t get in touch with anyone. The first one I started was on 1/13/2017 and I notice that I forgot to put my Apartment number, So I want to get that fixed. Since I still have not been able to reach anyone, I found my old claim that was started in 2016, and reopened that. I’ve tried other number that I found on line, but all are busy. Last week I was on hold for 1 hour and 11 mins, and then the call was disconnected, and still haven’t gotten through. Please help. I can’t file my first claim, because I dont have the information, or I have to wait another week. I really would like to get this resolved. Please contact me as soon as possible. Please email or Call at 304-224-9409

    Thank you

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks. Please be patient or visit a local CareerLink Office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

    2. 844) 587-1489 Call this number ext 8962 leave a message for a call back that’s how I got through good luck Same thing happened to me I forgot to add apartment number. I initially applied in Dec 2016 we are are now in March 2017 and I am now just receiving my benefits

  64. I have submitted 4 biweekly claims and have not received any payment or correspondence. I try to call all day long and the number rings busy. I look up my claim status on line and it just states “submit your biweekly claim as instructed”. The payment page shows what i am due to receive however no payments have been issued. I don’t know what else to do to get information regarding my claim/payments. Can I go to the local office in person?

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks. Please be patient or visit a local CareerLink Office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

  65. Good morning! I have been trying to return a call received Wednesday (01.25.17) regarding my UE filing. Like most of the statements above, I too am calling repeatedly, only to encounter a busy signal. However, the person who left the message stated I only have until January 31st, which is concerning if the call centers are closed. How can I meet a deadline stipulated by the PA UE if you do have the capacity to assist? Please advise.

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks. Please be patient or visit a local CareerLink Office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

  66. Hi, Anthony Jefferson Sr , like everyone else am waiting too. I need to file my claim on pat but was told my claim is no longer in effect, wow! just like that now I am waiting to call service center to reopen. This could delay me from supporting my family but good old Pa government still thinks of only the here and now leaving many of us to wonder, be encourage, strong will, and keep head up . My leader Christ will step up as always

  67. Your phone system must still be down. I have been calling for over 2 weeks, anywhere from 50 to 200 times a day. Nothing but a busy signal. Can you setup an email account to have people email and get responses? I need to fix a mistake I made in order to receive paymeny. Please contact me back.

    1. Please note this is a private forum. We do not have contact with the Unemployment Office. You can visit the nearest CareerLink center to connect with a representative.

    2. 844) 587-1489 Call this number ext 8962 leave a message for a call back that’s how I got through good luck

  68. I been trying to claim benefits since December I was suppose to get a full week ending December witch was when my claimed was suppose to expired.I then reopened a new claim few weeks ago and it told me to file me weekly claim on Feb 6 I go online and it doesn’t let me claim those weeks I haven’t gotten paid from my old claim and can’t claim the weeks for the new claim I hope I get paid for all time unemployment has been having issues because this is not my fault I been trying to do it online and been calling like crazy and nothing hope unemployment comes through and pays what ever they owe me I’m a roofer and because of weather I’m barely working and no income coming in and my bills backed up.

    1. Jorge,
      I can understand your frustration. Please visit the nearest CareerLink office to get hold of a representative faster.

      1. Thank u Sam already did and they took care of me and r gonna pay me everything that was backed up thanks again.

  69. I have aplyed for my uc benefits months ago I never got a denial they sent me my cod number iv called but have not got my checks place call me asap Bruce a Kuk. I don’t use email please call me I need help thanks Bruce Kuk.

    1. Please note this is a private forum and we do not have access to the Claims System. You can call the Claims Center on the phone numbers provided for an update.

  70. I am unable to file my claim its stating inactive and your phone number continues to be busy , please help

    1. Due to an unprecedented shutdown of at least three call centers in the state, many calls from claimants are going unanswered. We also have strong reasons to believe that there will be a delay in processing claims and this situation is expected to continue for a few more weeks. Please be patient or visit a local CareerLink Office to get faster access to the Claims System by phone. You can also try filing the weekly claim over the internet.

    2. 844) 587-1489 Call this number ext 8962 leave a message for a call back that’s how I got through good luck

  71. How do I find out the amount of benefits I received for the year 2011 , for tax purposes.

    1. You should be asking for 1099-G which will detail the benefits received for tax purposes.

      Please call the Claims Center to inquire about getting one.

  72. My name is Omar Marshall. I have received some sort of Lien statement about an overpayment on my UC benifits FROM 2010. I appealed and lost after $1153 was seized from my 2016 taxes ( i moved to MD and never got any paperwork about this so I found out by my taxes getting taken) I expected to receive some sort of bill or way to make a payment arrangement after that. I did not expect to be billed for the ENTIRE $1651.18 SANS the $1153 you guys already took. NOW to make matters worse you guys aren’t even set up well enough to take calls without a busy SIGNAL??? Come on ! Phone has been busy ALL morning and by the looks of these complaints this is your MO. I do not want to hear anything about a shut down of offices bc it didn’t slow you guys down from seizing my entire 2016 taxes nor billing me for the same amount twice..why do you guys not have this same effeciency and speed when dealing with customer service? I AM NOT setting up any payment arrangement or paying a dime UNTIL someone contacts me or talks to me about why you guys can double dip on the amount owed, and I receive IN WRITING the corrected amount owed otherwise this is bordering on collection fraud. I will attempt to call your feeble excuse for a “customer service” line again , and again and again…but I will expect someone to be available to communicate with since you just willy nilly charge and lien without due recourse or the dilligence enough to check the amounts you are putting into lien – I’m a loan processor, I can ONLY imagine the fight I’ll have with you people about having this LIE removed from my Credit Report. I work for a non profit next to Congressman Elijah Cumming’s Office in MD ..My next step is to bring this matter to him and maybe the press to let them know how absolutely despicable you guys are at handling simple matters like correct billing or providing a customer service number that ACTUALLY works. Hopefully I will hear from you guys before you guys do more damage – UNCHECKED

    1. Omar,

      Please note this is a private forum. We do have any links with the govt. or Unemployment Office. I suggest that you scan the paperwork to find phone numbers and speak to a representative for a speedy resolution.

  73. i opened my initial claim on March 24th. I found full time work for a month and then reopened my exisiting claim on May 7th. It is May 22 and my account still states inactive and I cannot file biweekly claims. I have tried to call the 888-313-7284 number as well as the local number and it rings busy all day every day except for after hours when you get a recorded message stating their hours.

    1. Please try checking the claim status online, on the department’s official portal. This channel is the best way to apply for and manage claims.

  74. It would be helpful if the email address for appeals was shown somewhere when you need to file and the automated system is not working properly.

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